Return & Refund Policy - Terms & Conditions

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A Return and Refund policy 

• Terms of return (24 Hrs after receiving goods)
• State of return (unworn/unused) 
• Reason for return (e.g. damaged, wrong product, unsatisfied )
• Process for return (please contact @Fitness.frase@gmail.com )
• Process of refund (Please provide all information and start the return process through email please)
• For Refunds on Fitness Frase app please view & follow T&C on the app and follow the process there. 

 Thank you 

The purpose of this agreement is to improve performance. All our research and development has been aimed at creating programmes to assist you in reaching your goals, regardless of your exercise background. Your personal training sessions, programmes, workouts will be designed to provide you with the proper means to achieve your desired results.

We are very proud of the clients we train, and have very high expectations for them. At the same time, we stress that as a client you are ultimately responsible for your own achievements. Therefore, while you are having personal training with us we will expect the following;

MAXIMUM EFFORT, HONESTY, 100% COMMITMENT, CONSISTENT ATTENDANCE, READING BOOKS, PODCASTS, ALWAYS PROGRESSING.

If you are looking for a basic program please go elsewhere, we are looking for people who know they are capable of such much more, even if they don՚t know where to start. Looking to not just elevate their body, but MINDSET & Whole Life.



RESPONSIBILITIES & CONTRACT:

• Has and will accurately and honestly complete health history. *Fitness Frase Limited cannot be held liable for non disclosure of medical conditions, illnesses,. injuries, allergies, medication.

Please inform us of any niggles, injuries, allergies, medication even if this is 20 years ago. Intense training programmes can highlight weaknesses.

If in doubt please  just ask! No worries at all.

• I will promptly inform the trainer of any change in medical condition or of any new injuries, illnesses, allergies. Any changes in my Physical, medical condition needs to be notified to Fitness Frase Limited, a new PAR Q will need to be filled out and your old one will become void as your conditions have changed. If I don՚t inform fitness Frase Limited of any medical conditions, injures, allergy, medication then fitness Frase Limited cannot be held liable for any detriment to these areas as fitness Frase Limited was not aware and couldn՚t take suitable measures.

• I am physically well and ready to partake in exercise, I have also confirmed with my medical professional (Dr. Etc) that I can exercise.

• Agrees to allow Fitness Frase Limited to contact Client՚s personal physician/doctor and/or obtain medical records when necessary/relevant.
   
•  I will inform Trainer that I will be delayed in starting time & understand that time is subtracted from that workout.
   

I confirm I am 16yrs or older and have permission to use Fitness Frase Limited services and make payment. Fitness Frase Limited cannot be held liable if a minor (Aged under 16) uses their services and or unknowing makes payment on another person's behalf

I confirm I am the account holder and or have the permission of the account holder to make payment to Fitness Frase Limited. Fitness Frase Limited cannot be held responsible for card/payment fraud on your end. Fitness Frase Limited will do all they can to help with wrongful transaction. Providing help (within data protection & legal laws) 

I understand Fitness Frase Limited has a ZERO TOLERANCE policy on discrimination, victimisation, racism (Equality Act 2010) across all our services. If I violate any of these laws as stated, my details will be happily passed on to professional services (if the other party wishes to legally peruse)  I will be cut immediately from the app, services and banned for LIFE across all Fitness Frase Limited platforms. NO refund and my remaining money from my said month/package/service will be donated to a charity (in the same category of your misdeed.) If no legal category charity available then Fitness Frase Limited will use that said money to compensate the said victim you targeted.) Everyone is welcome.

• Online/121 PT sessions. ՚Please be aware that commitment and attendance are necessary to reach your goals, so I operate a 24-hour cancellation policy, so if a session is cancelled within twenty-four hours, the full session price will be met by you. "

• I understand that my participation in Personal Training, exercise programmes, classes or events and any related activity conducted by Fitness Frase Limited at any location, is voluntary and at my own risk.

• I am aware that exercise can be physically stressful and in certain instances, can even result in injury or cause death. The levels of exercise that I will perform will be at my own pace, based upon my cardio-respiratory (heart & lung) fitness, muscular strength and endurance. If an exercise is too much for me, I will cease immediately. 

• I understand that I have been made aware that poor form, inadequate rest, dehydration, stress, poor nutrition,.not eating before a workout can be detrimental. That I should immediately stop that said exercise and not push through. If I push though I take complete responsibility of the said outcome thereafter: Injury, illnesses, medical conditions, death. That I have been given every opportunity to be shown correct form and how to do an exercise safely and correctly.

"Just let us know if a programme is to much for you, we can adapt! Don՚t push though."

• I hereby state that I will inform the trainer "Fitness Frase Limited" of any symptoms (e.g. fatigue, shortness of breath, chest discomfort, any pain/discomfort/concern for my safety/benefit) during my participation in exercise. If I have high blood pressure, diabetes, a heart condition, an existing injury, recent surgery, medical conditions or if I am taking any prescribed medications that could affect my performance, I will inform the trainer prior to participating in any exercise. 

• I understand that if I do not inform Fitness Frase limited of any conditions listed in this terms and conditions, medical conditions/issues/symptoms that I take full responsibility for not disclosing that said information and any contract & legal cover from Fitness Frase Limited is void.

• I understand that I will be given clear instructions on how to perform an exercise and use equipment safely and correctly and I will ask the trainer any questions if I do not understand before using said equipment or doing said exercise.
   
• I understand that I need to do a warm up before working out and must participate in the warm up, If I miss a warm up and refuse to do one I take full responsibility that I have been informed on the vital importance of warm ups and injuries, medical conditions and or death that may/can occur as a result of missing them.

• I understand that I need to do a cool down and stretching after working out and must participate in cooling down & stretches, If I miss/don՚t do a a cool down and refuse to do one I take full responsibility that I have been informed on the vital importance of cooling down & stretches, that injuries, medical conditions and or death that may/can occur as a result of missing them.

• I understand that Fitness Frase Limited will not be liable of injury, medical conditions and or death if I perform any exercise that is NOT in my Training program. *Please stick to the reps and weights we set, It՚s not just muscle recovery, but tendons, ligaments, CNS, Immunity, stress, mindset that can be affected.

• I agree I was offered the opportunity to be instructed on how to perform an exercise correctly & safely.
  Fitness Frase Limited, will not be liable for any injuries or damage arising out of participation or use of facilities to the undersigned. It is agreed that Fitness Frase limited, shall not be responsible or liable to the undersigned for articles lost or stolen whilst making use of the facilities.

• I acknowledge that I have read this document in its entirety and understand and agree. I have had the opportunity to ask questions and receive answers.

• I understand that I am in a contract & payment to Fitness Frase Limited, participation of Fitness Frase Limited training programme, Kahunas App usage, Fitness Frase APP, Personal Training sessions, usage of workouts, training programme/s, exercises is also confirmation that I have agreed to the entirety of this document & Terms & Conditions 

• I understand that Fitness Frase Limited will hold personal information about me, as stated in privacy policy section below and I agree to the policy. 

• I can request a Refund & Return if i am not happy with the services and or product. That said individual refund will be the discretion of Fitness Frase Limited taking into account programmes written, days using app, macros given, resources paid for & products given, ware and tear of said products and time allocated to you as a client. 

• I acknowledge & agree that I must continue to pay fitness Frase the monthly sum (Package depending) for the right to use the services. If I discontinue payment Fitness Frase Limited will get in contact to remind me. If I do not respond or make payment after 48 Hrs of this reminder my services will be stopped until payment is made again. 

We understand & know finances, life can change, if there՚s any problem with finances or you just need a break just please just give us a heads up, we can work out a payment plan or another date together.  Better to act instead of react.



STEPS & HABITS PACKAGES

* For Silver steps & Habits package.

You are signing up to the services of the app to be daily accountable for your steps, water, macros, sleep. Fitness Frase Limited will provide a Monthly check in to see how everything is going. Anything outside of these services Fitness Frase Limited will not be able to offer service towards. If you would like access to the services available in the Platinum Monthly package & Gold monthly package, then please get in touch to upgrade. Thank you


* For Gold steps & Habits package.

You are signing up to the services of the app to be daily accountable for your steps, water, macros, sleep. Fitness Frase Limited will provide a fortnightly check in to see how everything is going. Anything outside of these services Fitness Frase Limited will not be able to offer service towards. If you would like access to the services available in the Platinum monthly package, then please get in touch to upgrade. Thank you


* For Platinum steps & Habits package.

You are signing up to the services of the app to be daily accountable for your steps, water, macros, sleep. Fitness Frase Limited will provide a weekly check in to see how everything is going. Anything outside of these services Fitness Frase Limited will not be able to offer service towards. If you would like access to the services available in the Platinum monthly package, then please get in touch. Thank you



ONLINE COACHING PACKAGES

* For Bronze Coaching package.

You are signing up to the services of the app to be daily accountable for your steps, water, macros, sleep and provided with a monthly workout programme. Fitness Frase Limited will provide a monthly check in to see how everything is going. Anything outside of these services Fitness Frase Limited will not be able to offer service towards. If you would like access to the services available in the  Platinum Monthly package & Gold monthly package & Silver then please get in touch to upgrade. Thank you


* For Silver Coaching package.

You are signing up to the services of the app to be daily accountable for your steps, water, macros, sleep and provided with a monthly workout programme. Fitness Frase Limited will provide a fortnightly check in to see how everything is going. Anything outside of these services Fitness Frase Limited will not be able to offer service towards. If you would like access to the services available in the Platinum monthly package or gold, then please get in touch to upgrade. Thank you


* For Gold Coaching package.

You are signing up to the services of the app to be daily accountable for your steps, water, macros, sleep. Fitness Frase Limited will provide a weekly check in to see how everything is going. Anything outside of these services Fitness Frase Limited will not be able to offer service towards. If you would like access to the services available in the Platinum monthly package, then please get in touch. Thank you


* For Platinum Coaching package.

You are signing up to the services of the app to be daily accountable for your steps, water, macros, sleep and provided with a workout programme and access to many more. Fitness Frase Limited will provide a 4x a week (Mon, Wed, Fri, Sun) check ins to see how everything is going, Gait assessment, Full body Bio mechanics & Muscle imbalance video call, Access to lifting bar path/form assessment. A more true tailored experience. Thank you


* For exclusive Coaching package.

You are signing up to the services of the app to be daily accountable for your steps, water, macros, sleep and provided with a workout programme and access to many more . Fitness Frase Limited will provide a DAILY CHECK INS to see how everything is going, Gait assessment, Full body Bio mechanics & Muscle imbalance video call, Access to lifting bar path/form assessment.. The true tailored experience. Thank you



ONLINE PERSONAL TRAINING PACKAGES

4, 8 & 12 hour packages. Before committing to these packages please check to see if Fitness Frase limited can fit in your allocated time slot! and has availability as we are very busy. Thank you!


ONE OFF PAYMENT PROGRAMME PACKAGE

You will be given custom 3x workouts, Please get in touch beforehand with your goals, details, aspirations so I can write a tailored workout for you!

As you can see we take everything very seriously, including our dedication to your healthcare, wellbeing & Mindset.

Details however small, from form, macros, mindset/thoughts can make a huge difference.

We are all about the details however small.

Thank you and welcome to the team.