Return & Refund Policy - Terms & Conditions

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A Return and Refund policy 

• Terms of return (24 Hrs after receiving goods)
• State of return (unworn/unused) 
• Reason for return (e.g. damaged, wrong product, unsatisfied )
• Process for return (please contact @Fitness.frase@gmail.com )
• Process of refund (Please provide all information and start the return process through email please)
• For Refunds on Fitness Frase app please view & follow T&C on the app and follow the process the
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  The purpose of this agreement is to improve performance. All our research and development has been aimed at creating programmes to assist you in reaching your goals, regardless of your exercise background. Your personal training sessions, programmes, workouts will be designed to provide you with the proper means to achieve your desired results.  We are very proud of the clients we train, and have very high expectations for them. At the same time, we stress that as a client you are ultimately responsible for your own achievements. Therefore, while you are having personal training with us we will expect the following;  MAXIMUM EFFORT,  HONESTY,   100% COMMITMENT,  CONSISTENT ATTENDANCE, READING BOOKS, PODCASTS, ALWAYS PROGRESSING. If you are looking for a basic program please go elsewhere, we are looking for people who know they are capable of such much more, even if they don՚t know where to start. Looking to not just elevate their body, but MINDSET & Whole Life.   Fitness Frase Coaching Terms & Conditions By clicking "Acknowledge T&C," you confirm that you have read, understood, and agreed to the following Terms and Conditions, which include important information about the risks associated with participating in our coaching services. This action acts as your legal signature and confirms your agreement to these terms. Clicking "Acknowledge T&C" signifies your consent to the terms outlined in this document, which will be considered legally binding in the same way as a physical signature. If you do not agree with any part of these terms, you should not proceed with the service or click "Acknowledge T&C."        RESPONSIBILITIES & CONTRACT:  Has and will accurately and honestly complete health history. *Fitness Frase Limited cannot be held liable for non disclosure of medical conditions, illnesses, injuries, allergies, medication.Please inform us of any niggles, injuries, allergies, medication even if this is 20 years ago. Intense training programmes can highlight weaknesses. If in doubt please  just ask! No worries at all. I will promptly inform the trainer of any change in medical condition or of any new injuries, illnesses, allergies. Any changes in my Physical, medical condition needs to be notified to Fitness Frase Limited, a new PAR Q will need to be filled out and your old one will become void as your conditions have changed. If I don՚t inform fitness Frase Limited of any medical conditions, injures, allergy, medication then fitness Frase Limited cannot be held liable for any detriment to these areas as fitness Frase Limited was not aware and couldn՚t take suitable measures.I am physically well and ready to partake in exercise, I have also confirmed with my medical professional (Dr. Etc) that I can exercise.Agrees to allow Fitness Frase Limited to contact Client՚s personal physician/doctor and/or obtain medical records when necessary/relevent.Online & 121 I will inform Trainer that I will be delayed in starting time & understand that time is subtracted from that workout. I confirm I am 16yrs or older and have permission to use Fitness Frase Limited services and make payment. Fitness Frase Limited cannot be held liable if a minor (Aged under 16) uses their services and or unknowing makes payment on another person՚s behalf.  I confirm I am the account holder and or have the permission of the account holder to make payment to Fitness Frase Limited. Fitness Frase Limited cannot be held responsible for card/payment fraud on your end. Fitness Frase Limited will do all they can to help with wrongful transaction. Providing help (within data protection & legal laws)  I understand Fitness Frase Limited has a ZERO TOLERANCE policy on discrimination, victimisation, racism (Equality Act 2010) across all our services. If I violate any of these laws as stated, my details will be happily passed on to professional services (if the other party wishes to legally peruse)  I will be cut immediately from the app, services and banned for LIFE across all Fitness Frase Limited platformsOnline/121 PT sessions. ՚Please be aware that commitment and attendance are necessary to reach your goals, so I operate a 24-hour cancellation policy, so if a session is cancelled within twenty-four hours, the full session price will be met by you. "I understand that my participation in Personal Training, exercise programmes, classes or events and any related activity conducted by Fitness Frase Limited at any location, is voluntary and at my own risk.I am aware that exercise can be physically stressful and in certain instances, can even result in injury or cause death. The levels of exercise that I will perform will be at my own pace, based upon my cardio-respiratory (heart & lung) fitness, muscular strength and endurance. If an exercise is too much for me I understand that I have been made aware that poor form, inadequate rest, dehydration, stress, poor nutrition,.not eating before a workout can be detrimental. That I should immediately stop that said exercise and not push through. If I push though I take complete responsibility of the said outcome thereafter: Injury, illnesses, medical conditions, death. That I have been given every opportunity to be shown correct form and how to do an exercise safely and correctly."Just let me know if a programme is to much for you, we can adapt! Don՚t push though." I hereby state that I will inform the trainer "Fitness Frase Limited" of any symptoms (e.g. fatigue, shortness of breath, chest discomfort, any pain/discomfort/concern for my safety/benefit) during my participation in exercise. If I have high blood pressure, diabetes, a heart condition, an existing injury, recent surgery, medical conditions or if I am taking any prescribed medications that could affect my performance, I will inform the trainer prior to participating in any exercise. I understand that if I do not inform Fitness Frase limited of any conditions listed in this terms and conditions, medical conditions/issues/symptoms that I take full responsibility for not disclosing that said information and any contract & legal cover from Fitness Frase Limited is void. I understand that I will be given clear instructions on how to perform an exercise and use equipment safely and correctly and I will ask the trainer any questions if I do not understand before using said equipment or doing said exercise. I understand that I need to do a warm up before working out and must participate in the warm up, If I miss a warm up and refuse to do one I take full responsibility that I have been informed on the vital importance of warm ups and injuries , medical conditions and or death that may/can occur as a result of missing them. I understand that I need to do a cool down and stretching after working out and must participate in cooling down & stretches, If I miss/don՚t do a a cool down and refuse to do one I take full responsibility that I have been informed on the vital importance of cooling down & stretches, that injuries, medical conditions and or death that may/can occur as a result of missing them. I understand that Fitness Frase Limited will not be liable of injury, medical conditions and or death if I perform any exercise that is NOT in my Training program. *Please stick to the reps and weights I set, It՚s not just muscle recovery, but tendons, ligaments, CNS, Immunity, stress, mindset that can be affected.I agree I was offered the opportunity to be instructed on how to perform an exercise correctly & safely.Fitness Frase Limited, will not be liable for any injuries or damage arising out of participation or use of facilities to the undersigned. It is agreed that Fitness Frase limited, shall not be responsible or liable to the undersigned for articles lost or stolen whilst making use of the facilities.I acknowledge that I have read this document in its entirety and understand and agree. I have had the opportunity to ask questions and receive answers.I agree that fitness Frase Limited will not be held liable for any reactions, allergies, medical conditions if recommended any foods, drinks, supplements and or anything indigestible, that I should seek advice and or clearance from a certified GP, Medical Professional, my specialist (if on a restricted/specified nutrition plan) etc before adding supplements, new food, drinks ՚Indigestible, into my nutrition/lifestyle.I understand that I am in a contract & payment to Fitness Frase Limited, participation of Fitness Frase Limited training programme, Kahunas App usage, Fitness Frase APP, Personal Training sessions, usage of workouts, training programme/s, exercises is also confirmation that I have agreed to the entirety of this document & Terms & Conditions I understand that Fitness Frase Limited will hold personal information about me , as stated in privacy policy section below and I agree to the policy. I can request a Refund & Return if i am not happy with the services and or product. That said individual refund will be the discretion of Fitness Frase Limited taking into account programmes written, days using app, macros given, resources paid for & products given, ware and tear of said products and time allocated to you as a client. I acknowledge & agree that I must continue to pay fitness Frase the monthly sum (Package depending) for the right to use the services. If I discontinue payment Fitness Frase Limited will get in contact to remind me. If I do not respond or make payment after 48 Hrs of this reminder my services will be stopped until payment is made again.  We understand & know finances, life can change, if there՚s any problem with finances or you just need a break just please just give us a heads up, we can work out a payment plan or another date together.  Better to act instead then react.   

• Fitness Frase Limited - Terms and Conditions This agreement sets forth the terms and conditions under which you agree to participate in any services provided by Fitness Frase Limited, including but not limited to personal training, remote coaching, app-based programs, and any other services related to health, fitness, and performance coaching. The following outlines the rights, responsibilities, and liabilities related to your engagement with Fitness Frase Limited. Acknowledgment of Risk: You acknowledge and understand that physical training and other related activities can be physically demanding and may involve risks such as injury, illness, or, in extreme cases, death. You understand that no matter how carefully Fitness Frase training programs are designed, injuries may still occur, and you accept full responsibility for any risks involved. Health and Medical Status: You confirm that you are in good physical condition and do not have any medical conditions that would prevent you from safely participating in physical exercise. You agree to notify Fitness Frase Limited of any changes in your health status that may impact your ability to participate in training programs. 

Waiver of Liability: By participating in Fitness Frase training programs, you agree to release, waive, and discharge Fitness Frase Limited, its employees, contractors, and affiliates from any and all claims, demands, or causes of action that may arise as a result of participation in any services provided. This includes, but is not limited to, claims for injury, medical expenses, property damage, or death. Personal Responsibility and Accountability: You acknowledge that it is your responsibility to ensure that you are participating in activities that are within your physical capabilities. You agree to follow all instructions, including safety guidelines, to the best of your ability. You also understand that it is your responsibility to seek medical advice before beginning any new exercise program if you have concerns about your health. Complaints and Disputes: In the event of any concerns or complaints, you agree to address them promptly by contacting Fitness Frase Limited via email or phone. Fitness Frase Limited will make reasonable efforts to address your concerns and resolve the issue. If a resolution cannot be reached, further actions can be taken according to the company՚s complaint resolution procedures.  Important Legal Consideration: By clicking "Acknowledge T&C," you confirm your agreement to the above terms and conditions. This action constitutes your legal signature, confirming that you understand and accept the risks and responsibilities outlined. This electronic signature is legally binding under the relevant laws of your jurisdiction.   --- Fitness Frase Coaching Agreement & Waiver Use of Name and Intellectual PropertyBy signing this waiver, you acknowledge that "Fitness Frase" is the official trading name of Fitness Frase Limited, a registered company in the United Kingdom. All services, branding, materials, coaching content, written or spoken guidance, software tools, and digital assets are the sole intellectual property of Fitness Frase Limited. Any unauthorised copying, distribution, reproduction, or sharing of these materials is strictly prohibited and may result in legal action. Assumption of RiskI understand and accept that participating in fitness training, nutritional coaching, and mindset development through Fitness Frase involves inherent risks, which may include (but are not limited to) injury, illness, aggravation of pre-existing conditions, emotional discomfort, or—in rare cases—serious medical complications or death. These risks exist regardless of the quality, professionalism, or intentions of the Fitness Frase programme. Personal ResponsibilityI take full responsibility for my own health and wellbeing throughout my engagement with any Fitness Frase services. I acknowledge that Fitness Frase Limited, its directors, coaches, partners, and affiliates are not responsible for injuries, accidents, or health complications resulting from my actions, decisions, misuse of programme content, or lifestyle factors. Medical Clearance & DisclosureI confirm I am physically and mentally fit to participate in this programme. I agree to consult a medical professional before starting any exercise or nutritional programme, especially if I have pre-existing conditions, am pregnant, postpartum, recently injured, or on medication. I accept full responsibility for failing to disclose any relevant medical or mental health information and acknowledge this increases my risk. Coaching ScopeFitness Frase offers performance coaching, mindset mentoring, mobility work, and fitness/nutrition support. It is not a clinical therapy, psychological counselling, or diagnostic service. Any suggestions or mindset work provided are for coaching purposes only, and I agree to seek registered medical or psychological care when needed. Programme Usage & Behaviour ExpectationsThe programmes, materials, and coaching strategies I receive are for personal use only. I understand that adapting, modifying, or extending training outside the guidance of Fitness Frase is done at my own risk. I will not replicate, resell, or misuse the content. Any form of disrespectful, aggressive, threatening, or inappropriate communication will result in immediate termination of services without refund. Professional standards and boundaries will be upheld at all times. Results DisclaimerI understand and accept that results from fitness and mindset coaching are not guaranteed. Progress is dependent on individual effort, lifestyle, mindset, consistency, and many other factors outside Fitness Frase’s control. While success is a shared goal, no refunds or guarantees are made regarding specific outcomes in performance, physical change, mental state, or life situations. Waiver of LiabilityI voluntarily release, waive, and discharge Fitness Frase Limited, its coaches, contractors, affiliates, and agents from any liability, claims, demands, injuries, losses, or damages—known or unknown—that may arise from my participation in any aspect of the programme, unless caused by proven gross negligence. Complaints & Dispute ResolutionShould I wish to raise a concern or file a complaint about the services provided, I agree to first contact Fitness Frase directly via fitnessfrase.com, where all reasonable efforts will be made to resolve the issue. If no resolution is found, I understand I may pursue further action by reporting the company via Companies House, UK Trading Standards, or other relevant professional regulatory bodies. Fitness Frase Limited will cooperate with any lawful investigation. Acknowledgement of Risk Despite Best EffortsI understand that even with the highest level of care, planning, and professionalism, risks such as injury, illness, and even fatality can occur in the context of physical training and coaching. I agree that I am participating at my own risk and that Fitness Frase has taken reasonable steps to mitigate these risks through responsible programme design, professional conduct, and clear communication.      PRIVACY POLICY  WE WILL NEVER EVER SELL YOUR DATA TO ANY THIRD PARTY COMPANY! Thank you for choosing to be part of our community at Fitness Frase Limited (“company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us.   When you visit our website  (“Sites”) and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our site and our services.   This privacy policy applies to all information collected through our websites , our Facebook applications] (“Apps”), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the “Sites”).   Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us   [Fitness Frase Limited ] Privacy Policy Our contact details Name: Fraser Sandford E-mail: Fitness.frase@gmail.com. Insta: Fitness. Frase The type of personal information we collect  We currently collect and process the following information on our ՚sites՚ : Personal identifiers, contacts and characteristics (for example, name and contact details, payment details when you make a purchase)  Medical Information plus Height, steps, macros, weight, calories, stress, plus more (as per what you disclose when using to the app) If using Fitness Frase App You DO Not have to disclose all information if you don՚t want to, but you may not be able to use certain services/app at all.   How we get the personal information and why we have it Most of the personal information we process is provided to us directly by you for one of the following reasons: You have provided this by purchasing one of Fitness Frase Limited products, APP usage, signed up to Fitness Frase Limited Emails, disclosed this information when completing a form.  We use the information that you have given us in order to ensure your health and wellbeing is ensured and you are covered. To get in touch with you if you have made an enquiry. To store information of purchases to help with renevue review.  We may share this information with [Kahunus. Io]. If you are using Fitness Frase APP as that is the company I use for my coaching services.  Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: (a) Your consent. You are able to remove your consent at any time. You can do this by contacting [Fitness Frase Limited](b) We have a legal obligation.  How we store your personal information Your information is securely stored. We keep [your personal information] for [36 months ]. We will then dispose your information by [Deleting data off of all and every system, deleting any copies, deleting any physical /paper work ]. Your data protection rightsUnder data protection law, you have rights including: Your right of access - You have the right to ask us for copies of your personal information. Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us Fitnessfrase.com Fitness.frase@gmail.com     Fitness.Frase on Instagram if you wish to make a request.  How to complainIf you have any concerns about our use of your personal information, you can make a complaint to us at Fitnessfrase.com Fitness.frase@gmail.com  Fitness.Frase on Instagram for data protection queries.You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:            Information Commissioner’s OfficeWycliffe HouseWater LaneWilmslowCheshireSK9 5AF Helpline number: 0303 123 1113ICO website: https://www.ico.org.uk  This Privacy Policy was updated 30/04/2025   As you can see we take everything very seriously, including our dedication to your healthcare, well being & Mindset. Details however small, from form, macros, mindset/thoughts can make a huge difference. We are all about the details however small.